Order Processing

• We process orders within 1–3 business days.
• Orders placed on weekends or public holidays will be processed on the next business day.
• Once your order has shipped, you will receive a shipping confirmation email with tracking details. You can also check your order status anytime by logging into your account.

Tracking Your Order

• Once shipped, you will receive an email with tracking information.
• You can also track your order (website order) anytime via our official tracking page.

FAQ

1. How long does delivery take?
   Standard Shipping: 3-4 business days after your order ships.
2. Where do you ship?
   We ship all over Pakistan.
3. Do I need to pay for shipping?
   Shipping is Free.
4. How will my order be shipped?
   We partner with local logistics companies.
5. I ordered multiple items. Will they arrive together?
   We strive to ship items together. However, depending on product availability or logistics arrangements, items may be shipped separately. You will receive a separate shipping confirmation for each package.
6. Can I change my delivery address after the order has shipped?
   Unfortunately, once an order has been shipped, the delivery address cannot be modified.
7. What should I do if I receive the wrong product?
   Please contact our customer support team at protouchpakistan@gmail.com.
   
   To help us resolve the issue quickly, kindly provide:
   • Photos of the received product
   • The care instruction tag (with IMPA code number)
   • The package shipping label